Terms & Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Hurdrogen Fresh (referred to as “we,” “us,” “our”, or “Hurdrogen Fresh”) or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team

Pick-up and Delivery Scheduling

Hurdrogen Fresh provides pick-up and delivery service between In all 5 Bouroughs within 25 miles at a price of $12.50 (additional charges may apply if greater than 25 miles). We will do our best to pick-up your laundry at the agreed upon time however sometimes things beyond our control (traffic, car accidents) can cause delays. We don’t want to be late however we can’t be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our pick-ups and deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

A No Show is when we show up to your door, but you and your laundry aren’t around. In the case of a No Show, we reserve the right to charge a No Show fee of $1.00 per mile driven. Keep in mind, there’s no fee if you cancel or reschedule 4 hours before the start of your pick-up or delivery time.

If Hurdrogen Fresh arrives at pickup location and is unable to make contact at the scheduled pickup time, a new pickup time will be given, subject to availability. Order will will be canceled w/o refund after a second unsuccessful attempt and a new order must be submitted.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

Allergies

We offer and use Tide, Dawn, Bounty products, including Hypoallergenic Detergent and Fabric Softener if requested for customers with sensitive skin. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be Hypoallergenic, may not be completely rinsed out of these washing machines.

Miscellaneous